Effective Date: January 1, 2026
Refund eligibility for bus tickets depends on the fare rules of the operating bus line (e.g. Standard, Flexible, or Non-Refundable economy fares). Some tickets may be refundable up to 24 hours prior to departure, while others may only qualify for carrier travel vouchers.
Agency convenience fees charged by Zippy Bus cover the live consultation, inventory search, and booking labor performed by our phone agents. These convenience fees are non-refundable once the booking service has been completed.
To request a schedule adjustment or cancellation, call our support desk at +1-888-394-1623 with your confirmation number and departure details ready.